Privacy Policy

Effective Date: October 2026

Website: cecillesorrellsdigital.com
Business Name: Cecille Sorrells Digital

1. Introduction

Welcome to Cecille Sorrells Digital.

At Cecille Sorrells Digital, we respect your privacy and are committed to handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, submit a form, download a resource, schedule a consultation, purchase a service, or otherwise interact with our business.

It also explains the choices and rights you may have regarding your personal information.

By using our website, you acknowledge that you have been provided with this Privacy Policy.

2. Who We Are

Cecille Sorrells Digital provides digital strategy and implementation services, specializing in digital systems for startup, growing, and established home care agencies.

Our services may include:

  • Website and lead generation systems

  • Sales funnels and lead capture

  • CRM and pipeline setup

  • Appointment booking systems

  • Workflow automation

  • Email and SMS follow-up

  • GoHighLevel implementation

  • Caregiver recruitment systems

  • Reputation and review automation

  • System management and optimization.

We help businesses establish organized digital systems that support efficient operations and sustainable growth.

3. Information We Collect

We may collect personal and business information when you interact with our website or services.

This information may include:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Job title or professional role

Business Information

  • Business or agency name

  • Business website URL

  • Business location

  • Industry and business stage

  • Services you are interested in

  • Information about your current business systems

Inquiry and Appointment Information

  • Information submitted through contact forms

  • Consultation booking details

  • Information provided in intake forms

  • Messages, emails, or other communications

  • Information submitted when requesting an audit, consultation, or service

Payment Information

  • Billing details

  • Payment transaction information

  • Purchase records, where applicable

Technical Information

  • IP address

  • Browser and device information

  • Website activity

  • Pages visited

  • Referral sources

  • Cookies and similar tracking information

We aim to collect only information reasonably necessary to operate our business, respond to inquiries, deliver services, and improve the user experience.

4. Information You Should Not Submit

Because Cecille Sorrells Digital specializes in serving home care agencies, we recognize that some businesses may handle sensitive or regulated information.

Please do not submit the following through our standard website forms, consultation forms, email, or other general communication channels:

  • Protected Health Information (PHI)

  • Medical records

  • Patient or client care information

  • Medical diagnoses

  • Social Security numbers

  • Financial account numbers

  • Caregiver employment records containing sensitive personal information

  • Other confidential or regulated information

Cecille Sorrells Digital does not require protected health information to evaluate general service inquiries or determine whether our services are appropriate for your business.

If a project may involve PHI or other regulated information, applicable privacy, security, contractual, and compliance requirements must be addressed separately before such information is shared or processed.

5. How We Collect Information

We may collect information when you:

  • Visit our website

  • Submit a contact or consultation form

  • Download a free resource

  • Subscribe to communications

  • Schedule a consultation or review call

  • Purchase a service

  • Complete a client intake form

  • Respond to an email or text message

  • Communicate with us through social media

  • Provide access to business tools or systems for an agreed project

  • Interact with website analytics or tracking technologies

Information may be provided directly by you or collected automatically through website functionality and connected services.

6. How We Use Your Information

We may use collected information to:

  • Respond to inquiries and requests

  • Provide requested resources

  • Schedule and manage consultations

  • Send appointment confirmations and reminders

  • Deliver digital strategy and implementation services

  • Prepare proposals, invoices, and project documentation

  • Review websites and business systems

  • Set up or improve CRM, forms, pipelines, automations, and booking systems

  • Communicate regarding active projects

  • Manage leads and customer relationships

  • Send educational or marketing communications when permitted

  • Improve website functionality and user experience

  • Analyze website traffic and performance

  • Protect our website and systems from unauthorized activity

  • Comply with legal, accounting, tax, and business obligations

We use personal information for legitimate business purposes and in accordance with applicable privacy and communication laws.

7. Email Communication

When you submit an inquiry, download a resource, schedule a consultation, or request information, we may send relevant emails.

These communications may include:

  • Requested resources

  • Inquiry confirmations

  • Appointment confirmations

  • Appointment reminders

  • Responses to questions

  • Service-related updates

  • Project communications

  • Educational content

  • Marketing communications where permitted

Marketing Emails

Where required, we obtain your consent before sending promotional emails.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the message or by contacting us directly.

Unsubscribing from promotional emails does not necessarily prevent you from receiving essential service-related or transactional communications.

8. SMS and Phone Communication

If you provide your phone number and the required consent, Cecille Sorrells Digital may send SMS messages related to your inquiries, consultations, appointments, projects, or requested services.

Depending on your consent, messages may include:

  • Appointment confirmations

  • Appointment reminders

  • Responses to inquiries

  • Consultation follow-ups

  • Service-related communications

  • Requested updates

  • Marketing messages, where separately authorized as required

SMS Communication Terms

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact Cecille Sorrells Digital directly.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

We do not sell your phone number or SMS consent information to third parties for their independent marketing purposes.

We respect communication preferences and applicable consent requirements.

9. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to support website functionality and understand how visitors interact with our content.

These technologies may collect information such as:

  • Pages visited

  • Time spent on the website

  • Links clicked

  • Browser type

  • Device type

  • General geographic location

  • Referral source

  • IP address

Cookies may be used to:

  • Support essential website functionality

  • Remember visitor preferences

  • Analyze website traffic

  • Improve website performance

  • Enhance user experience

  • Measure marketing effectiveness

You may manage or disable cookies through your browser settings.

Some website features may not function properly when cookies are disabled.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

10. Analytics and Advertising Tools

We may use website analytics, tracking, or advertising technologies to better understand visitor interactions, measure website performance, and improve our services.

These tools may collect information regarding website visits, user interactions, browser and device information, referral sources, and general location.

We may also use advertising or remarketing technologies to provide relevant content or marketing to individuals who have interacted with our website.

The specific tools and service providers we use may change over time.

Where required, we will provide appropriate privacy choices or obtain consent before using cookies or similar technologies.

11. Third-Party Platforms

Cecille Sorrells Digital may use third-party platforms to operate our website, manage communications, process payments, and deliver services.

These may include:

  • Website hosting platforms

  • GoHighLevel

  • CRM platforms

  • Email marketing services

  • SMS communication providers

  • Appointment scheduling tools

  • Online form platforms

  • Website analytics providers

  • Payment processors

  • Cloud storage services

  • Project management platforms

  • Business integration services

These providers may process personal information on our behalf or under their own privacy policies, depending on the service.

We expect service providers acting on our behalf to handle information appropriately and use it only for authorized purposes, subject to applicable agreements and legal requirements.

Third-party platforms may maintain their own privacy and security practices.

We encourage users to review the privacy policies of third-party services they choose to use.

12. GoHighLevel and CRM Data

Cecille Sorrells Digital uses or may use GoHighLevel and similar CRM platforms to manage:

  • Website forms

  • Contact records

  • Lead inquiries

  • Appointment scheduling

  • Sales pipelines

  • Automated follow-ups

  • Email and SMS communications

  • Client relationships

  • Workflow automation

Information submitted through our website forms or booking systems may be stored and processed through these platforms.

Client CRM Implementation

When providing CRM implementation, automation, or digital systems services, Cecille Sorrells Digital may access or process information within a client's authorized business systems.

Clients remain responsible for ensuring that their own data collection and processing practices comply with applicable privacy, healthcare, consumer protection, and communication consent laws.

The respective responsibilities of Cecille Sorrells Digital and its clients may be further defined through applicable service agreements or data processing arrangements.

13. Payment Information

If you purchase a service from Cecille Sorrells Digital, payments may be processed through third-party payment service providers.

These providers may collect information such as:

  • Billing name and address

  • Payment details

  • Transaction information

  • Purchase records

Payment processors handle information according to their applicable privacy policies, security practices, and contractual terms.

We do not intend to store full credit card numbers directly through our website.

14. How We Share Information

Cecille Sorrells Digital does not sell personal information for monetary compensation.

We may share information when reasonably necessary to:

  • Provide requested services

  • Process payments

  • Deliver emails and text messages

  • Manage appointments and project communications

  • Operate website hosting, CRM, and automation tools

  • Work with authorized contractors or service providers

  • Comply with legal obligations

  • Protect our business, systems, users, and legal rights

We aim to limit information sharing to what is reasonably necessary for the intended purpose.

Some privacy laws define the sale or sharing of personal information more broadly than monetary transactions, including certain advertising activities. Where applicable, we will provide required disclosures and privacy choices.

15. Data Security

We recognize the importance of protecting personal and business information.

We aim to maintain reasonable administrative, technical, and organizational safeguards appropriate to the information we process.

These may include:

  • Access controls for business systems

  • Secure account authentication

  • Appropriate permissions for authorized users

  • Use of reputable technology providers

  • Regular review of system configurations

  • Reasonable security and data management practices

However, no website, CRM, email system, or electronic transmission method can be guaranteed to be completely secure.

While we take reasonable precautions, we cannot guarantee absolute security.

16. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

These purposes may include:

  • Responding to inquiries

  • Providing services

  • Maintaining business records

  • Meeting legal, tax, or accounting obligations

  • Resolving disputes

  • Improving services

  • Maintaining project documentation

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When information is no longer needed, we aim to delete, securely dispose of, or anonymize it, unless continued retention is required or permitted by law.

17. Your Privacy Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information, subject to applicable exceptions

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Object to or request restrictions on certain processing activities

  • Request a portable copy of your information where applicable

  • Exercise additional rights provided by applicable privacy laws

To submit a privacy-related request, please contact us using the information provided at the end of this policy.

We may need to verify your identity before fulfilling certain requests.

We will respond in accordance with applicable legal requirements.

18. California Privacy Notice

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended, and related California privacy laws, where applicable to our business.

Depending on the applicable legal requirements, these rights may include requesting:

  • Categories of personal information collected

  • Categories of sources of personal information

  • Business purposes for collecting or using personal information

  • Categories of third parties to whom information is disclosed

  • Access to specific pieces of personal information

  • Deletion of certain personal information

  • Correction of inaccurate personal information

  • Opting out of certain sales or sharing of personal information

Cecille Sorrells Digital does not sell personal information for monetary compensation.

If our business activities involve data practices that qualify as a sale or sharing under applicable California law, we will provide the required disclosures and opt-out mechanisms.

We will review and update our privacy practices as necessary to address applicable legal requirements.

19. Children’s Privacy

Our website and services are intended for business owners, professionals, and adults seeking business-related services.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child in circumstances requiring parental consent, we will take appropriate steps to address or delete the information in accordance with applicable law.

If you believe a child has provided personal information through our website, please contact us.

20. External Websites and Links

Our website may contain links to third-party websites, platforms, educational resources, or other external services.

These websites operate independently and may have their own privacy policies and security practices.

Cecille Sorrells Digital is not responsible for the privacy practices, content, or security of external websites.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

21. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, or applicable legal requirements.

When updates are made, we will revise the Last Updated date at the beginning of this policy.

If significant changes require additional notification or consent under applicable law, we will take appropriate steps to provide them.

We encourage visitors to review this page periodically to stay informed about how we handle personal information.

22. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or how your information is handled, please contact:

Cecille Sorrells Digital

Contact Person: Cecille Sorrells

Email: [email protected]

Website: cecillesorrellsdigital.com

Location: Humboldt, Tennessee, United States

We welcome privacy-related questions and requests and will respond as appropriate under applicable law.