Terms and Conditions

Effective Date: October 2026

Website: cecillesorrellsdigital.com
Business Name: Cecille Sorrells Digital

Business Email: [email protected]

Introduction

Welcome to Cecille Sorrells Digital.

These Terms and Conditions (“Terms”) govern your access to and use of our website, online resources, inquiry forms, consultation booking services, and related digital services.

By accessing our website or using our online resources, you agree to comply with these Terms to the extent permitted by applicable law.

Purchasing professional services from Cecille Sorrells Digital may require a separate written proposal, service agreement, or statement of work.

Please read these Terms carefully.

1. About Cecille Sorrells Digital

Cecille Sorrells Digital provides digital systems strategy, design, implementation, and optimization services.

We specialize in helping startup, growing, and established home care agencies develop stronger digital foundations, improve lead management, streamline business processes, and implement scalable systems.

Our primary services include:

  • Home Care Website & Lead Generation Systems

  • Home Care CRM & Automation Systems

  • Home Care Growth Systems

Additional services may include:

  • Reputation & Review Automation

  • Caregiver Recruitment Systems

  • Ongoing GoHighLevel System Management & Optimization

  • Website and landing page development

  • Sales funnels and lead capture systems

  • Appointment scheduling and booking systems

  • Email and SMS automation

  • CRM pipelines and lead management

  • Related digital strategy and implementation services

Services may also be provided to businesses outside the home care industry when appropriate.

The specific services, deliverables, timelines, and responsibilities for each project will be defined in the applicable written agreement.

2. Acceptable Website Use

You agree to use our website and online resources only for lawful purposes.

You must not:

  • Use our website in violation of applicable laws or regulations.

  • Attempt unauthorized access to our website, accounts, systems, or connected platforms.

  • Copy, reproduce, or distribute protected website content without authorization.

  • Submit false, misleading, fraudulent, or malicious information.

  • Introduce viruses, malware, or other harmful software.

  • Interfere with the website's functionality, security, or availability.

  • Use our website or services to infringe the rights of others.

We reserve the right to restrict access when we reasonably believe these Terms have been violated, subject to applicable law.

3. Website Content and Information

The information provided on this website is intended for general informational and educational purposes.

Content may include information about:

  • Digital business strategy

  • Website and funnel development

  • Lead generation

  • CRM and pipeline management

  • GoHighLevel

  • Workflow automation

  • Business systems and operational efficiency

While we strive to provide accurate and useful information, we do not guarantee that all website content will always be complete, current, or suitable for every business.

Website information should not be considered a substitute for professional legal, financial, medical, or regulatory advice.

4. Professional Services and Project Agreements

Cecille Sorrells Digital may provide consultation, planning, development, implementation, training, and optimization services.

Before paid project work begins, the parties should agree in writing on the applicable:

  • Scope of work

  • Project deliverables

  • Fees and payment schedule

  • Estimated timelines

  • Client responsibilities

  • Revisions and approvals

  • Platform subscriptions and third-party costs

  • Intellectual property and ownership rights

  • Ongoing support or maintenance arrangements

A proposal, service agreement, statement of work, or other written agreement may establish these terms.

If a signed service agreement conflicts with these website Terms regarding a specific paid project, the signed service agreement will control for that project.

Services outside the agreed scope may require additional fees and written approval.

5. No Guarantee of Business Results

Cecille Sorrells Digital provides digital systems strategy and implementation services intended to improve business processes and support growth.

However, we do not guarantee:

  • A specific number of leads

  • A specific number of booked consultations

  • A specific number of paying clients

  • A particular conversion rate

  • A specific increase in revenue or profit

  • Search engine rankings

  • Advertising performance

  • A specific return on investment

Results depend on factors outside our control, including market conditions, competition, pricing, advertising budgets, client responsiveness, sales processes, business reputation, and implementation decisions.

Our responsibility is to provide the agreed services with reasonable care and professionalism, not to guarantee a particular commercial outcome.

6. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information necessary for their projects.

Depending on the agreed services, this may include:

  • Business and contact information

  • Website and domain details

  • Authorized platform access

  • Brand assets and logos

  • Service descriptions

  • Pricing and packages

  • Approved website content

  • Testimonials and photographs

  • Required legal disclosures

  • Approved email and SMS communication language

  • Feedback and approvals

  • Existing workflow or system documentation

Clients must ensure they have the necessary rights and permissions to provide any materials or information submitted for use in their projects.

Clients are also responsible for reviewing and approving final content, functionality, and business information before publication or launch.

Delays in providing required information, access, feedback, or approvals may affect project timelines.

Clients remain responsible for their business operations, applicable industry regulations, and the accuracy of their published information.

7. Payments and Fees

Fees for paid services will be specified in the applicable proposal, invoice, checkout page, or service agreement.

Unless otherwise agreed in writing:

  • Payments must follow the agreed payment schedule.

  • Required deposits must be received before the corresponding work begins.

  • Additional services or scope changes may incur additional charges.

  • Third-party subscriptions and platform fees are separate unless expressly included.

  • Late payments may result in a pause of services after appropriate notice, subject to the applicable agreement and law.

Any recurring service fees, subscription terms, or renewal conditions will be disclosed in the applicable service agreement or checkout process.

Clients are responsible for reviewing the agreed payment terms before purchasing services.

8. Refunds and Cancellations

Because many services involve customized strategy, planning, design, development, and implementation, refund eligibility depends on the specific services purchased, work performed, contractual terms, and applicable law.

Unless otherwise stated in the applicable agreement:

  • Completed services and delivered work are generally not refundable, except where required by law.

  • Deposits may be applied toward planning, preparation, and work already performed.

  • Cancellation requests should be submitted in writing.

  • Fees for completed work and approved expenses may remain payable.

  • Any refund for unfinished work will be determined under the applicable service agreement and legal requirements.

For ongoing services, cancellation procedures, billing periods, and any applicable notice requirements will be defined in the service agreement.

Nothing in this section limits rights or remedies that cannot legally be excluded.

9. Intellectual Property and Ownership

Unless otherwise agreed in writing, Cecille Sorrells Digital retains ownership of its pre-existing and independently developed intellectual property.

This may include:

  • Reusable templates and frameworks

  • Proprietary strategies and methodologies

  • Standard operating procedures

  • Workflow structures

  • Automation templates

  • Internal documentation

  • Training materials

  • Other proprietary resources

Ownership and usage rights for custom project deliverables will be defined in the applicable service agreement.

Upon receipt of all required payments, clients will receive the ownership or license rights expressly granted in that agreement.

Third-party software, templates, plugins, licensed assets, and other external resources remain subject to their respective owners' terms.

Clients may not reproduce, redistribute, resell, or sublicense proprietary Cecille Sorrells Digital materials beyond the rights granted in writing.

10. Client Materials and Content

Clients retain ownership of the original materials they provide, including logos, photographs, business information, approved content, and other proprietary assets.

By submitting these materials, clients grant Cecille Sorrells Digital permission to use them as reasonably necessary to perform the agreed services.

Clients represent that they have the necessary rights, licenses, and permissions for the materials they provide.

This includes obtaining appropriate authorization for the use of testimonials, photographs, reviews, and other third-party content.

Cecille Sorrells Digital is not responsible for independently verifying every ownership claim or permission supplied by a client.

11. Third-Party Platforms and Services

Our services may involve third-party software and service providers, including:

  • GoHighLevel

  • Domain and hosting providers

  • Email and SMS platforms

  • Calendar and video conferencing services

  • Payment processors

  • Analytics and reporting tools

  • Social media platforms

  • Integration and automation software

These platforms operate under their own terms, privacy policies, pricing structures, and technical requirements.

Cecille Sorrells Digital does not control third-party platform availability, service interruptions, policy changes, pricing adjustments, or technical limitations.

Unless otherwise agreed, clients are responsible for maintaining required subscriptions, accounts, and platform payments.

We will use reasonable care when configuring or integrating supported third-party services, but we cannot guarantee uninterrupted operation of systems outside our control.

12. GoHighLevel Implementation and Platform Access

Some services may be developed using GoHighLevel or connected digital platforms.

These services may include:

  • CRM setup and configuration

  • Sales pipelines

  • Lead capture forms

  • Websites and funnels

  • Appointment calendars

  • Email and SMS workflows

  • Internal notifications

  • Reporting dashboards

  • Integrations and automation

Depending on the project, clients may use their own GoHighLevel account or access a system through a separately agreed arrangement.

Account ownership, subscription fees, access permissions, data access, maintenance, support, and transfer arrangements must be established in the applicable service agreement.

Clients should provide platform access through authorized invitations, appropriate user permissions, or other secure methods.

Clients should not submit passwords, one-time verification codes, API secrets, payment card information, or other sensitive credentials through ordinary consultation or onboarding forms.

13. Sensitive Information and Protected Health Information

Cecille Sorrells Digital specializes in digital systems for home care agencies.

However, our standard website forms, consultation forms, and onboarding questionnaires are not intended for collecting patient medical records, diagnoses, treatment information, or other protected health information.

Clients and website visitors should not submit sensitive health information through these channels unless an appropriate, specifically authorized and secured process has been established.

Cecille Sorrells Digital does not represent that every service, platform, or configuration it provides is automatically compliant with HIPAA or other healthcare privacy laws.

If a project involves protected health information or regulated data, the parties must evaluate applicable legal, contractual, security, and technical requirements before such information is collected, accessed, stored, or processed.

Where required, appropriate agreements, including a Business Associate Agreement, must be executed before regulated information is handled.

Clients remain responsible for identifying applicable industry requirements and ensuring their business practices meet those requirements.

14. Privacy and Personal Information

Your privacy is important to Cecille Sorrells Digital.

When you submit a consultation form, schedule an appointment, complete an onboarding questionnaire, or contact us, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Business or agency name

  • Website information

  • Business challenges

  • Project requirements

  • Appointment details

  • Other information you voluntarily provide

We use this information to respond to inquiries, provide requested services, manage consultations, and communicate about relevant business matters.

Our collection, use, disclosure, and protection of personal information are further described in our separate Privacy Policy.

Where required, marketing communications and automated messaging will be subject to appropriate consent and applicable communication laws.

Privacy Policy: [Insert published Privacy Policy link]

15. Email and SMS Communications

By submitting an inquiry or booking a consultation, you may receive communications reasonably related to your request, subject to applicable law.

These may include:

  • Inquiry confirmations

  • Consultation booking confirmations

  • Appointment reminders

  • Requested service information

  • Project-related updates

  • Responses to your questions

Marketing emails and text messages will be sent only where permitted by applicable law and with the necessary consent.

Where applicable, recipients may unsubscribe from marketing emails or opt out of SMS communications using the instructions provided.

Submitting a consultation form does not automatically constitute consent to receive unrelated marketing text messages.

16. Testimonials, Case Studies, and Portfolio Use

Cecille Sorrells Digital may wish to showcase completed projects, client feedback, or examples of our work.

This may include:

  • Website screenshots

  • Funnel designs

  • Automation examples

  • Project descriptions

  • Testimonials

  • Case studies

  • Portfolio presentations

We will obtain appropriate authorization before publishing identifiable client materials, confidential business information, or non-public project results.

We will not knowingly publish protected health information or sensitive client data in promotional materials.

Any additional portfolio permissions or restrictions may be established in the applicable service agreement.

17. Confidentiality

During a project, clients may share confidential business information with Cecille Sorrells Digital.

We will take reasonable steps to protect confidential information received for the purpose of performing agreed services.

Confidential information may include non-public:

  • Business strategies

  • Financial information

  • Customer and lead data

  • Internal processes

  • Platform configurations

  • Business documents

  • Proprietary materials

Confidentiality obligations do not generally apply to information that is publicly available, independently developed without using confidential information, lawfully obtained without restriction, or required to be disclosed by law.

More detailed confidentiality, data protection, and security obligations may be established in the applicable service agreement or another written agreement.

18. Project Revisions and Approvals

Project revisions, review periods, approval requirements, and included changes will be defined in the applicable service agreement.

Clients are responsible for reviewing deliverables and providing feedback within agreed timelines.

Requests outside the approved project scope may require additional fees or schedule adjustments.

Once deliverables are approved, substantial changes may be treated as additional work.

Cecille Sorrells Digital will communicate proposed changes to fees or scope before performing additional billable work.

19. Limitation of Liability

To the extent permitted by applicable law, Cecille Sorrells Digital will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of this website or the services provided.

Examples may include lost profits, lost business opportunities, or interruptions caused by third-party platforms.

To the extent legally permitted, our aggregate liability for a claim relating to a specific paid service will not exceed the amount paid to Cecille Sorrells Digital for that service.

This limitation does not apply where liability cannot legally be excluded or limited.

Additional liability provisions may be included in the applicable service agreement.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Cecille Sorrells Digital from third-party claims, losses, damages, and reasonable expenses arising from:

  • Your unlawful use of our website or services

  • Your infringement of third-party intellectual property rights

  • Materials or information you provide without necessary authorization

  • Your violation of applicable laws or regulations

  • Your material breach of these Terms

This provision applies only to the extent that the relevant claim results from your conduct and does not require you to indemnify Cecille Sorrells Digital for its own unlawful conduct or liability that cannot legally be excluded.

21. No Professional Advice

Cecille Sorrells Digital provides digital strategy, website development, CRM, automation, and related business implementation services.

We do not provide legal, medical, tax, financial, insurance, or regulatory compliance advice.

Information provided through our website, consultations, or educational materials should not be relied upon as a substitute for advice from appropriately qualified professionals.

Clients should consult relevant professionals regarding matters outside our agreed scope of services.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

The updated version will be published on our website with a revised effective date.

Changes will apply prospectively, subject to applicable law and any notice or consent requirements.

Changes to website Terms will not automatically modify an existing signed client service agreement.

23. Governing Law

Subject to applicable mandatory laws and jurisdictional requirements, these Terms are intended to be governed by the laws of the State of Tennessee, United States.

Any disputes arising from these Terms will be handled in accordance with applicable law and any dispute resolution provisions contained in a separate signed agreement.

This governing-law provision should be confirmed with legal counsel before publication.

24. Contact Information

If you have questions about these Terms and Conditions, please contact:

Cecille Sorrells Digital

Email: [email protected]
Website: cecillesorrellsdigital.com
Location: Humboldt, Tennessee, United States